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Troubleshooting Toolbox Guide
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Why are the screens not displaying properly?

  
 

First, make sure that you are using a Java-enabled browser. If you are using Internet Explorer, it should be version 4 or higher. Netscape should be version 4 or higher. If your browser version is correct, make sure that Java is enabled:

     
            

In Internet Explorer version 4, select View|Internet Options from the menu. Click the Advanced tab and select the Enable Java check boxes.

In Internet Explorer 5, select Tools|Internet Options from the menu. Click the Advanced tab and select the Enable Java check boxes.

In Netscape version 4 or higher, select Edit|Preferences from the menu. Click the Advanced category and select the Enable Java check boxes.

Netscape 6 users: Netscape 6 requires a Java VM component to display Java applets. If Java applets are not displaying in your browser, this may indicate that the Java VM component is not installed. You can install the Java VM component as a plug-in from the Netscape Web site at http://www.netscape.com/download. The plug-in is free.

AOL users: The AOL browser uses a type of image compression that can interfere with Java applets.  Follow these instructions to fix the problem:

  1. From the toolbar, click on the My AOL button and select Preferences.

  2. Click on WWW.

  3. Click on the Web Graphics tab.

  4. Uncheck the "Use compressed graphics" check box.

  5. If there is an Advanced tab, click on it. Otherwise, go to step 7.

  6. Under the Advanced tab, click Settings, press Empty Folder, and press Yes. Go to step 8.

  7. Under the Temporary Internet Files area, press the Delete Files button. Press OK.

  8. Return to the "problem" page. If there is no change, press the reload button (the clockwise pointing arrow).

          
 

If you continue to experience display problems in AOL, you should try using Netscape (version 3 or higher) or Microsoft Internet Explorer (version 4 or higher) instead. You can download these from the Netscape Web site at http://www.netscape.com/download/ or the Microsoft Web site at http://www.microsoft.com/windows/ie/downloads/default.asp/. To get these browsers to work with AOL, you must first log into AOL and bring up the AOL browser. Then you can launch Netscape or IE

  
     
 
 

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